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Announcement: Solutions to common myLU issues

User is offline   Xairam 

  • ... so pretty like a butterfly ...
  • Pip
  • Group: ex-Community Manager

  • Char. Name:Xairam
  • Game:Level Up
  • LocationMakati
Players must know and secure the following:

1. Passwords for both myLU and CS
2. Answer to secret question
3. Updated profile
4. CS account
5. Registered email (validated)
6. At least 3 used top up cards (3 months old)


As long as they can remember these then any issue can be easily resolved.

Common issues
For visual guides, go here

1) Can't remember Password

*1st option - Login their CS account and change their myLU password thru their CS profile update. Click this link
* 2nd option - Use Forget Password option
* Need for player to know their Secret Answer or must be able to log in to their Email


2) Can't remember Secret Answer

* 1st option - Use Secret Answer retrieval option. Click this link
* Need for player to know the following and must be able to log in to their email

1. First Name
2. Last Name
3. Registered Email Address
4. Registered Birthday
5. Home Address
6. Contact Number
7. Previous top up cards


* 2nd option - File a ticket using OWN CS account.


3) Can't remember myLU username

* Use Username Retrieval option
* Need for player to know their registered email and must be able to log in to their email
* http://account.level...ph/amanagement/


4) Can't remember registered Email
* If you can login your CS account, click account info. You can see your email there (if you have the same email for both CS and myLU).



5) Can't login CS account

* Use Forget Password option.
* Need for player to know their Secret Answer and must be able to log in to their email
* https://support.leve...otPassword.aspx

* Can't use forget password in CS since it goes back to the same page. Click here http://forums.levelu...ing-cs-account/


Worse scenario:

Players can't log in their myLU and CS account and they can't remember their secret answer and registered email.

Solution:

1) Follow #4 step 3 Guide.
2) Once email is secure, use forget password for myLU via Email.
3) Once myLU is secure, check profile info.
4) Once you know your profile, follow #2 to get your secret answer.
5) Once secret answer is known, follow #5
6) Update everything.

Worst scenario:

If players can't remember where their game account is linked to, and can't log in their myLU and CS account and they can't remember their secret answer and registered email.

Solution:

1) Get new game account, forget old game account.


.... just joking. There is still a solution but it will be a veerrrrryyy long process.

For other inquiries you can visit your game's forum area or you can PM your friendly Community Team (FMs and GMs) for assistance.

Links to remember:
Customer Support - https://levelupsupport.ph or https://support.levelupgames.ph
myLU - https://my.levelupgames.ph